If there’s one constant in hospitality, it’s change. Shifting guest expectations, unpredictable supply chains, rising costs, staffing shortages—we’re an industry built on our ability to pivot. And yet, even with this resilience, the...
READ MOREAuthor: Val Upfold
Valerie Upfold has extensive experience in the hospitality industry, having worked in hotels and restaurants in Canada and Australia. Her roles have included Restaurant Manager, Sommelier and HR Director. At Oliver & Bonacini Hospitality, Val spent 15 years—five as Manager and Sommelier at Canoe Restaurant in Toronto, and ten as HR Director, where she established the HR department and grew the company from 100 to over 1,500 employees. With over ten years in hospitality recruitment and HR consulting, Val is a trusted expert for renowned brands. She also conducts food TV casting, identifying top talent for the screen. Val contributes to Centennial College and George Brown College hospitality advisory committees, has lectured at the University of Guelph’s HAFA program, and speaks at industry events nationwide. She volunteers with Catalyste+ to support the hospitality sector in developing markets.
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